Terms & Conditions

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Privacy

Nice and simple. We don’t use any weird code things to track you, and we don’t store any of your data until you purchase something. In which case, the only data we store is your basic personal information so we have a reference for your order. This information is not shared with anyone in any way, and we never use your information for ads or promotions.

Returns and refunds

We do not offer any returns or refunds on any apparel that is customised, this includes all sublimated kit orders. Please ensure the information you submit for your kit orders are 100% correct before submitting.

If a product is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy to the issue. In most cases, this will be a replacement shirt or kit.

For all other products, returns will only be accepted if the product is in unused condition and in its original unopened packaging. Returns must be made within 30 days of purchase. To begin a return request, simply email shop@teamapparel.co.nz and outline your return request, the reason for your return, and photographic proof of any faults. We will then provide a returns address and support you with your return.

Payments

We use PayPal as our official payment gateway. We do not handle any of your financial information nor do we govern any of the payment process. All major credit cards and currencies are available for use through PayPal’s system.

Help and support

For all enquiries, help requests or order support, please email shop@teamapparel.co.nz. We will respond to all emails within 2 working days. Alternatively, you can speak to one of our friendly Centre Managers at your local SportSocial venue.

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